Why Process Management?

The standard question of our customer is why should we implement a process management in our organisation? Therefore this topic is handled unprofessionally in the majority of cases. Generally the understanding of process management is missing.

Today an organisation is exposed different factors of influence. Due to the global network markets and competitors moved closed together. This situation brings chances and risks. There are more chances if the company is able to meet following challenges:

1. The customers needs are increasing due to growing competition
2. Shorten innovation cycles
3. Shorten product life cycle
4. Decrease of market potential due to increasing competition
5. Increasing costs of quality
6. Shorten response time
7. Increasing price performance
8. Need for increasing flexibility

This challenges affect the whole organisation structure and cannot be solved because of undefined business objects, knowledge gaps regarding success factors or potential for success. In addition we have to consider as well the bad knowledge of market objectives, customer issues, process- and product targets.

This issues are existing because the management and the employees do not know the internal processes. The consequences are negative impacts in the value added chain:

1. High number of customer complaints
2. High number of faults
3. High number of changes
4. Increasing product costs
5. long through-put-time

- time-to-market
- time-to-customer
- time-to-bill

6. High inventory on hand
7. No flexibility regarding customer needs

To bear this challenges we recommend a company wide implementation of process management. BUT: Just implement it when you are really convinced.