IT-Services

IT Service Management is a bulk of activities which is needed to secure the support of the IT-organisation with business processes.

Following reference models are important:

- Microsoft Operations Framework (MOF)
- IT infrastructure library (ITIL)
- enhanced Telecom Operations Map (eTOM)

The processes which can be find in this category contain parts of this reference models.

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Manage Development

The "Manage Development" process is a structured, engineering-based approach to developing business solutions. Following stages of software development are considered
- Gathering requirements for the proposed business solution
- Analyzing the problem
- Devising a plan or design for the software-based solution
- Implementation (coding) of the software
- Testing the software
- Maintenance and bug fixing
The package contains Visio flows and MS Excel tables.

The processes can be modified according to your requirements without any restrictions
19,90 EUR
incl. 20 % Tax

Shipping time: Download
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Build Network

The process package gives an overview how to build and set up a telecommunication infrstructure network. The package contains Visio flows.

The processes can be modified according to your requirements without any restrictions

19,90 EUR
incl. 20 % Tax

Shipping time: Download
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Manage Defects

Defect Management describes the procedures how to react on bugs which appears after the testing of software modules.

The process is divided into different steps:
- Identification and documentation
- Decision on error handling
- Bug fixing
- Re-test
In general the defect management is needed in all software projects. It gives to all involved parties like software supplier, tester, development and release manager a kind of method of procedure to solve issues in the software delivery projects. The package contains Visio flows and MS Excel tables. The processes can be modified according to your requirements without any restrictions
19,90 EUR
incl. 20 % Tax

Shipping time: Download
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Manage Testing

Test management is the activity of managing different kind of software tests. The focus of this process package is lying on use & test case creation, preparation of test cycles. There are also given some examples for different status in test & use case life cycle.

The package contains Visio flows and MS Excel tables.

The processes can be modified according to your requirements without any restrictions

19,90 EUR
incl. 20 % Tax

Shipping time: Download
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Manage Requirement

The requirement management is needed for development of software and systems. It includes activities regarding requirement engineering, handling and management.

The package contains Visio flows and MS Excel tables.

The processes can be modified according to your requirements without any restrictions

19,90 EUR
incl. 20 % Tax

Shipping time: Download