Service Assurance
Description
Description:
The service assurance process gives an overview how to manage the customer in the telecom business. The package contain Visio flows and Excel tables which can be modified according to your own requirements.
Language: english
Number of processes: 16
Content:
- Call flow management
- IVR solution prepaid/postpaid
- customer inquiry (phone/written)
- Clear requests
- Billing inquiry
- 1. level resolution
- 2. level resolution
- LR admin
.Branche: all branches
Available format: MS Visio 2002 or higher, MS Excel 97-2003
Example:
1. Visio Flow
Description:
The service assurance process gives an overview how to manage the customer in the telecom business. The package contain Visio flows and Excel tables which can be modified according to your own requirements.
Language: english
Number of processes: 16
Content:
- Call flow management
- IVR solution prepaid/postpaid
- customer inquiry (phone/written)
- Clear requests
- Billing inquiry
- 1. level resolution
- 2. level resolution
- LR admin
.Branche: all branches
Available format: MS Visio 2002 or higher, MS Excel 97-2003
Example:
1. Visio Flow
2. Excel
2. Excel
Customers who bought this product bought also the following products:
The service provisioning process package gives an overview how to provide telco services to prepaid und postpaid customers. The package contains Visio flows and Excel tables.
The processes can be modified according to your requirements without any restrictions
|
19,90 EUR incl. 20 % Tax excl. |
This Product was added to our catalogue on Monday, 28. July 2008.
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