CRM

Customer relationship management (CRM) is a term applied to processes implemented by a company to handle their contact with their customers. CRM software is used to support these processes, storing information on customers and prospective customers. Information in the system can be accessed and entered by employees in different departments, such as sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation. Details on any customer contacts can also be stored in the system. The rationale behind this approach is to improve services provided directly to customers and to use the information in the system for targeted marketing and sales purposes.

In this category the focus is lying on the service assurance and service provisioning.

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Service Provisioning

The service provisioning process package gives an overview how to provide telco services to prepaid und postpaid customers. The package contains Visio flows and Excel tables.

The processes can be modified according to your requirements without any restrictions

19,90 EUR
incl. 20 % Tax

Shipping time: Download
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Service Assurance

The service assurance process package gives an overview of handling customers in the telecom business. The package contains Visio flows and Excel tables.

The processes can be modified according to your requirements without any restrictions

19,90 EUR
incl. 20 % Tax

Shipping time: Download